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Privacy policy and use of cookies

Introduction

These principles of confidentiality and privacy protection and the use of cookies (hereinafter, "Privacy Policy" or "Policy") are established by Move & Rent, consisting of MOVE & RENT (SIREN 838 584 837) and its potential subsidiaries, within the meaning of Article L233-1 of the French Commercial Code, or companies in which it holds a stake within the meaning of Article L233-2 of the French Commercial Code (hereinafter, "Move & Rent", "us" or "our").

We assign particular importance to respecting your privacy and give due consideration to the confidentiality of the information you provide to us. MOVE & RENT undertakes to comply with all regulations relating to the protection of personal data and privacy.

About MOVE & RENT

MOVE & RENT operates as a short- or long-term turnkey rental company for furniture, household appliances and electronic multimedia products for private individuals and professionals (hereinafter the "Services"). Our offices and premises are located in France. MOVE & RENT's headquarters are located at 92 rue Edouard Vaillant in LEVALLOIS PERRET (92300) FRANCE.

Our commitment to privacy

This Privacy Policy describes how MOVE & RENT handles personal data via its website http://moveandrent.com/en and all its related websites (hereinafter referred to as the "Website"). If you provide us with your personal data via our Website or in another form, we collect, use and make available your personal data in accordance with applicable and current regulations.

This Privacy Policy is intended to help you understand how we work with personal data and to help you make decisions if you provide us with your personal data.

Before providing us with personal data, it is necessary to carefully read our Privacy Policy, consent to it and approve the use of your personal data in accordance with this Policy.

By using our Website, you consent to our Privacy Policy and the collection and use of your data for the purposes and in the ways described herein. We will not collect your personal data without your express prior consent (for example, by approving our Privacy Policy, electronically checking the box or taking a similar action as required by applicable personal data protection and privacy regulations).

If you do not agree with any of the provisions of our Privacy Policy, you should stop using our Website and report your concerns to us by any of available means provided above. You are not required to provide us with your personal data, but if you do not provide them, we may only be able to provide you with limited or no Services at all.

Personal data we collect

  • If you use our Website, we may collect and store your personal data (which may include your name, email address, address, telephone number(s), financial/banking details, NI number, social network(s), login ID, etc.) both in connection with your personal and professional life in various ways: data that you provide us with by completing an online form, or similar, in order to enable us to provide our Services, or at the time of registration on the Website;
  • The data you provide to us by contacting us with a question regarding information on our Website or Services, by reporting a problem to us or by initiating communication with us in writing;
  • The data you provide to us at the time of registration relating to the receipt of information or services, via our Website or a professional or non-professional social network (such as Facebook, Linkedin, Viadeo, Twitter etc);
  • Data relating to the way you access our Website, your activities on the Website and the sources you consult.

Use of the data

MOVE & RENT will use your personal data in a manner consistent with the purposes for which it was provided or collected. We will use your personal data to:

  • market\sell to you and inform you about our Services;
  • process orders for Services that you place with us (in particular, but not exclusively: order registration, payment on one or more occasions, in such cases via SEPA direct debit, interaction with you regarding your orders, discount codes and other loyalty programs, delivery, product returns, possible disputes);
  • monitor the performance of the Services, such as customer service or the resolution of any difficulties you may encounter in your experience with the Website or our Services;
  • customise the Website based on your previous visits or to recommend certain products;
  • communicate with you by any means;
  • inform you of any additional services related to the Services that we can provide to you or do provide to you;
  • comply with requirements resulting from legislation or a court decision and
  • for administrative purposes

We may share non-personalised, aggregated (collective) statistical data relating to visits to our Website.

Disclosure of personal data

We may need to disclose your personal data to our suppliers, representatives or subcontractors where necessary to perform our services or to comply with our other obligations. These third  party service providers may use your personal data to provide or facilitate the provision of our services. If we disclose your personal data to persons outside MOVE & RENT, we will appropriately limit, if necessary, the ability of third parties to use and disclose such personal data and we will require such third party(ies) to comply with data protection principles similar to those applied by MOVE & RENT.

With respect to the recipients of your personal data in connection with the processing of your order and the Services, we transmit data to certain service providers specialising in (a) bank transaction services, e.g. banks and payment service providers, (b) after-sales services, such as authorised repair centres, and (c) the provision of guarantee or insurance products, e.g. insurance companies or insurance brokers.

Data transfer

If necessary, any data transfer will be carried out by MOVE & RENT in strict compliance with the regulations in force. This transfer is necessary in order to pursue, exclusively, the purposes defined in our Policy.

This communication may take place to both (i) organisations or institutions with responsibilities related to the purposes of processing your personal data, (ii) service providers, subcontractors or suppliers, and\or (iii) to our current or prospective customers.

Security

We make every effort to protect the personal data in our possession against: loss, misuse, unauthorised access, alteration and deletion. However, Internet usage itself is not invulnerable to any breach and where this is the case, whenever that actions beyond our control affect your personal data, we cannot accept responsibility for them.

Storing your data

MOVE & RENT archives records for as long as we believe it takes to provide the services in accordance with legislative, tax and accounting requirements. As soon as we no longer need your data, we will securely delete it.

Cookies and consent

A cookie is a text file that requires your consent before it can be downloaded to your computer's hard drive. When you grant your consent (or your browser automatically grants consent when you have suitably configured it) your browser saves this text to a small file. Cookies help to analyse website visits and inform the site administrator when you visit a particular page. Cookies collect information about how users use the site, for example, which pages they visit most often and whether error messages on the Website are displayed. These cookies do not collect information identifying the visitor. The cookies used on this Website have been configured by MOVE & RENT or its external partners.

Some of the cookies used are called "session cookies" and are only saved during your visit to the site and are automatically deleted at the end of the visit. Permanent cookies are also saved on your system for a certain period of time after you have finished visiting the Website.

The cookies we use on the Website fall into different categories:

1. Mandatory cookies.

These cookies are necessary for you to be able to browse the site and use its functions. If you delete or block these cookies, we cannot guarantee that you will be able to access our Website or benefit from all our security measures.

2. Performance cookies

Performance cookies collect analytical information about how visitors use our Website. They make it possible to distinguish and count the number of visitors and to see how visitors navigate on our Website. For example, we use them to analyse visitors' use of our Website and record any errors that appear.

Performance cookies do not collect any data that could identify you.

3. Functional cookies

We use these cookies to provide you with services or store your preferences, to be able to adapt site content for you (for example, by storing your language preferences or your geographical location). We use this data to adapt our site to match your preferences regarding content appearance, font size, etc.

You can administer these cookies in your browser's configuration. But if you block them, it will no longer be possible to offer you the services you have selected.

4. Targeting cookies

These cookies record the fact that you have visited our Website, including the pages you have visited and the links you have clicked on. We use this information to tailor our Website to your interests.

We assure you that all direct communication will be in accordance with these privacy principles and your preferences for receiving the direct marketing communications you have indicated.

You can administer these cookies in your browser's configuration. However, if you block them, it will no longer be possible to offer you full functionality on our Website.

Most browsers allow cookies at their initial configuration level, but it is possible to change this configuration, in general, at the browser menu item level, such as "Options" or "Preferences".

You can block all cookies from any Website by adjusting your browser configuration\preferences, which allows you to refuse to store all or some of the cookies. However, if you block all cookies, you may no longer be able to access our Website or parts of it. You can also use the browser configuration\preferences to delete cookies. For more information on how to block cookies in your browser, please visit https://www.allaboutcookies.org

Links to other sites/links from other sites

Our Website may contain links to other websites operated by third parties. Other websites may also contain links to our Website. We do not assume responsibility for the privacy practices of these websites.

Questions and obtaining a copy of your personal data

If you have any questions about our Privacy Policy, please contact us by email at contact@moveandrent.com, or via the contact form available on the Site, or by postal mail at 92 rue Edouard Vaillant, 92300 Levallois-Perret, France.

If you wish to obtain a copy of your stored personal data, if you want to check, correct, update or delete your personal data, please contact our Personal Data Department in writing, marked “For the attention of the Data Protection Officer”, at our registered head office address as indicated above, and attach proof, such as a copy of your valid passport or ID Card, of your identity.

Policy Alterations and Amendments

MOVE & RENT reserves the right to modify or adapt this overall policy at any time. We therefore recommend that you check our Privacy Policy regularly. Your continued use of our Website after the posting of changes to our Policy will be deemed to constitute your acceptance of such changes.

This Policy was last updated on 19.06.2019

Feedback and Tips

Feedback and Tips

Customer service is available 6 days a week to support you throughout your contract.

Delivery 5 days a week

Delivery 5 days a week

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